Bottom Line Me Podcast

The State of Cybercrime: Tom Cronkright on Today’s Biggest Digital Threats

Old Republic National Title Insurance Company — Wed, 06 May 2026 17:30:07 +0000

In this critical episode, host Ann Allard welcomes Tom Cronkright from CertifID for an in-depth look at the current state of cybercrime impacting real estate and title professionals. From wire fraud and business email compromise to emerging scam tactics, Tom shares the latest trends criminals are using—and what businesses must do to stay protected. Packed with real-world insights, prevention strategies, and industry expertise, this episode is essential listening for anyone serious about safeguarding transactions in today’s digital landscape.

Own the Room: Lindee Deshler on Mastering Presentation Skills

Old Republic National Title Insurance Company — Wed, 22 Apr 2026 10:00:00 +0000

In this dynamic episode, host Ann Allard sits down with Lindee Deshler to explore the art of delivering confident, effective presentations. From structuring your message to engaging your audience and managing nerves, Lindee shares practical tips to help you communicate with clarity and impact. Whether you're presenting to clients, colleagues, or a room full of prospects, this episode will give you the tools to speak with confidence and leave a lasting impression.

Building the Bench: Amy Gregory & Andrea Somers on Developing the Next Generation of Title Professionals

Old Republic National Title Insurance Company — Wed, 08 Apr 2026 10:00:00 +0000

In this forward-thinking episode, host Ann Allard is joined by Amy Gregory and Andrea Somers to tackle one of the industry’s biggest challenges—finding and training the next generation of title professionals. From attracting new talent to creating effective training programs and career pathways, Amy and Andrea share practical strategies and real-world insights to help agencies grow strong, sustainable teams. Whether you're hiring, mentoring, or leading, this episode offers valuable guidance on shaping the future of the title industry.

Full Circle: Brenda Nelson on Leadership, Legacy, and Retirement

Old Republic National Title Insurance Company — Wed, 25 Mar 2026 10:00:00 +0000

In this heartfelt episode, host Ann Allard sits down with Brenda Nelson to reflect on her remarkable career and leadership journey as she steps into retirement. Brenda shares the lessons she’s learned along the way, the impact of strong leadership, and the relationships that shaped her career in title insurance. From navigating challenges to building a lasting legacy, this conversation offers both inspiration and wisdom for professionals at every stage of their journey.

Confidence at Work: Susan Stewart on Empowering Women in Title

Old Republic National Title Insurance Company — Wed, 18 Feb 2026 11:00:00 +0000

In this inspiring episode, host Ann Allard welcomes Susan Stewart, Founder of HER, the Title Collective, for a candid conversation on confidence in the workplace. Susan shares her journey in the title industry, why she created a space for women to connect and grow, and how confidence—when nurtured—can become a powerful career catalyst. Whether you're a new agent or a seasoned professional, this episode offers empowering insights and actionable advice to help you speak up, step forward, and own your seat at the table.

The Two-Minute Drill – Winning the Prospecting Game with Football Smarts (with Kale Gelles)

Old Republic National Title Insurance Company — Wed, 04 Feb 2026 11:00:00 +0000

In sales, just like in football, success is built on fundamentals, scouting, and the resilience to get back up after a hit. In this episode of Bottom Line Me, Ann Allard and Kale Gelles explore how to apply a "Game Plan for Growth" to your title agency.

Kale shares his seven years of experience in the Texas market and his new role as a national sales specialist to help you:

Scout like a Pro: Why researching a prospect’s background and market share is the "pre-game" work you can't skip.
Time Block for the Win: How to treat prospecting like a scheduled practice that never gets bumped for "putting out fires."
Call an Audible: What to do when a prospect blindsides you with an objection (and why it’s okay to huddle with your team before responding).
The "Treat Prospects like Customers" Rule: A powerful strategy for building trust by providing value before they ever sign a contract.
The Two-Minute Drill: How to make a lasting impression when you only have a short window of time.

Whether you're a Cowboys fan, a Patriots fan, or just a fan of growing your business, this episode provides the tactical playbook you need to stay persistent and win the game.

The Ripple Effect: Karen Arthur on Building Business Through Referrals

Old Republic National Title Insurance Company — Wed, 10 Dec 2025 11:00:00 +0000

Referrals are more than just leads—they're a reflection of trust. In this episode, host Ann Allard talks with Karen Arthur about how to cultivate a strong referral network through relationships, consistency, and delivering exceptional service. Karen shares real-world strategies for earning repeat business and turning satisfied clients into your biggest advocates. If you're looking to grow your business organically and authentically, this conversation is one you won't want to miss.

Be the One They Call: Brenda Nelson on Becoming the Go-To Expert

Old Republic National Title Insurance Company — Wed, 26 Nov 2025 11:00:00 +0000

What does it take to become the trusted, go-to expert in your field? In this episode, host Ann Allard sits down with Brenda Nelson to explore how reliability, knowledge, and confidence build professional credibility over time. Brenda shares her own journey, lessons learned, and practical advice for standing out as the person others turn to for answers. Whether you're just starting out or looking to level up, this episode is full of insights on how to earn trust—and keep it.

Making the Connection: Joe Alvis on the Power of Networking

Old Republic National Title Insurance Company — Wed, 12 Nov 2025 11:00:00 +0000

In this engaging episode, host Ann Allard sits down with Joe Alvis to explore how meaningful networking can open doors, build relationships, and grow your business. Joe shares his approach to making authentic connections, tips for navigating networking events, and how to turn casual conversations into lasting professional opportunities. Whether you're a seasoned networker or just getting started, this episode offers practical insights to help you connect with purpose.

Smarter Together: Nate Baker on AI, Qualia, and the Future with Old Republic Title

Old Republic National Title Insurance Company — Wed, 29 Oct 2025 10:00:00 +0000

In this forward-looking episode, host Ann Allard sits down with Nate Baker, CEO and Founder of Qualia, to discuss the transformative power of AI in the real estate and title industries. Nate shares how Qualia is leveraging AI to streamline workflows and improve the closing experience—and how its strategic partnership with Old Republic Title is driving innovation across the industry. Tune in for a behind-the-scenes look at the evolving technology landscape, what’s coming next, and how agents can prepare for the future of digital transactions. Visit qualia.com/bottomlineme to learn more about Qualia Clear.

Open Wide: Sue Morgan on What a Bad Dentist Taught Her About Customer Care

Old Republic National Title Insurance Company — Wed, 15 Oct 2025 10:00:00 +0000

In this eye-opening episode, host Ann Allard chats with Sue Morgan, who shares a not-so-sweet trip to the dentist—and the powerful customer service lessons it revealed. Sue reflects on how that uncomfortable experience translates to the way we treat clients in the title industry. With warmth and wisdom, she breaks down the do's and don'ts of customer care and reminds us why empathy, communication, and consistency matter more than ever.

Inside FinCEN: Brad Hoeschen Breaks Down the New Requirements

Old Republic National Title Insurance Company — Wed, 01 Oct 2025 10:00:00 +0000

In this must-hear episode, host Ann Allard is joined by Brad Hoeschen for an insider’s look at the latest FinCEN reporting requirements and what they mean for title professionals. Brad shares his expertise on the regulatory changes, how they’re being implemented, and what agents need to know to stay compliant. From practical tips to real-world scenarios, this conversation helps demystify a complex topic and empowers listeners to approach FinCEN with clarity and confidence.

Update: Please note that since this episode was recorded, the implementation deadline for certain real estate-related FinCEN reporting requirements has been extended to March 1, 2026, not December 1, 2025 as mentioned in the original discussion.

Empowered to Learn: Karen Arthur on Education in the Workplace

Old Republic National Title Insurance Company — Wed, 17 Sep 2025 10:00:00 +0000

In this energizing episode, host Ann Allard welcomes Karen Arthur to discuss the powerful connection between education and employee empowerment. Karen shares how continuous learning creates confident, capable teams—and why investing in employee development is essential for long-term success. From practical training strategies to cultivating a growth mindset, this conversation is a must-listen for anyone looking to inspire and uplift their team from the inside out.

Service That Sticks: Brenda Nelson on Creating Memorable Customer Experiences

Old Republic National Title Insurance Company — Wed, 03 Sep 2025 10:00:00 +0000

In this episode, host Ann Allard is joined by Brenda Nelson for a practical and insightful conversation on the art of customer service. With years of experience in title insurance and operations, Brenda shares her approach to creating positive, lasting impressions with every client interaction. From small gestures to big-picture strategy, this episode offers valuable takeaways for anyone looking to elevate their service game and build stronger customer relationships.

Behind the Bottom Line: A Season Wrap-Up with Producer Andrew Herbert

Old Republic National Title Insurance Company — Wed, 09 Jul 2025 10:00:00 +0000

In this special season finale, host Ann Allard welcomes back Andrew Herbert, producer of the Bottom Line Me podcast, for a behind-the-scenes look at how the show came to life. From choosing the right technology and web hosting to managing distribution and editing each episode, Andrew reflects on the journey of building a professional podcast from the ground up. Tune in for a candid conversation about lessons learned, favorite moments, and what’s next for Bottom Line Me in the seasons ahead.

Setting the Standard: Jeff Bluhm on ALTA’s Best Practices

Old Republic National Title Insurance Company — Wed, 25 Jun 2025 10:00:00 +0000

In this informative episode, host Ann Allard welcomes Jeff Bluhm to break down the American Land Title Association’s Best Practices and what they mean for title professionals. Jeff shares why these guidelines matter, how they help protect consumers, and what agencies can do to stay compliant and competitive. Whether you're new to ALTA’s Best Practices or need a refresher, this episode offers practical insights and actionable advice to strengthen your operations and build trust with clients.

Lead by Giving: Sharron Kennovin on Advocacy and Volunteerism

Old Republic National Title Insurance Company — Wed, 11 Jun 2025 10:00:00 +0000

In this uplifting episode, host Ann Allard talks with Sharron Kennovin about the powerful role advocacy and volunteerism play in both personal growth and community impact. Sharron shares her experiences, what drives her passion for giving back, and how title professionals can find meaningful ways to get involved. Whether you're looking to make a difference in your industry or your neighborhood, this conversation will leave you inspired to lead with purpose and heart.

Pages with Purpose: Jennifer Greenberg on the Power of Journaling

Old Republic National Title Insurance Company — Wed, 28 May 2025 15:50:52 +0000

In this thoughtful episode, host Ann Allard welcomes Jen Greenberg to explore the surprising and positive impact journaling can have on both personal well-being and professional growth. Jen shares how putting pen to paper can boost clarity, creativity, and resilience—especially in high-demand roles like title insurance. Whether you're new to journaling or looking to reignite the habit, this episode will inspire you to slow down, reflect, and write your way to greater focus and fulfillment.

When the Call Isn’t Coming From You: Tracey Brown’s Phone Spoofing Story

Old Republic National Title Insurance Company — Wed, 14 May 2025 10:00:00 +0000

In this eye-opening episode, host Ann Allard sits down with Tracey Brown to hear her firsthand experience of having her phone number spoofed by criminals. Tracey shares what happened, how she discovered the scam, and the unexpected impact it had on her personal and professional life. They also explore what title professionals can do to protect themselves and their clients from similar schemes. It’s a powerful reminder that if it can happen to one of us, it can happen to any of us.

Women in Title: Empowering the Industry with Kim Whitlock

Old Republic National Title Insurance Company — Wed, 30 Apr 2025 10:00:00 +0000

In this inspiring episode, host Ann Allard sits down with Kim Whitlock to talk about Women in Title Insurance (WIT)—a growing community focused on connection, mentorship, and leadership development for women across the title industry. Kim shares the mission behind WIT, how it’s creating space for meaningful growth, and why empowering women is key to the future of title. Whether you're new to the field or a seasoned pro, this episode will leave you motivated to lead, support, and thrive.

Closing the Gaps: Cybersecurity in Real Estate with Tom Cronkright from CertifID

Old Republic National Title Insurance Company — Wed, 16 Apr 2025 10:00:00 +0000

Cybercrime is one of the fastest-growing threats in real estate transactions—and no one knows that better than Tom Cronkright, co-founder of CertifID. In this eye-opening episode, host Ann Allard sits down with Tom to discuss the evolving cybersecurity landscape and what title professionals can do to protect their clients, their businesses, and themselves. From wire fraud to identity theft, Tom shares real-world examples, prevention strategies, and tools every title agent should know. Don’t miss this essential conversation on staying secure in a digital world.

Built to Bounce Back: A Conversation on Resilience with Dione Joseph

Old Republic National Title Insurance Company — Wed, 02 Apr 2025 10:00:00 +0000

Resilience is more than just pushing through—it’s about adapting, growing, and thriving through challenges. In this uplifting episode, host Ann Allard welcomes Dione Joseph for a powerful conversation on what resilience really means in both personal and professional life. From overcoming setbacks to building mental strength, Dione shares practical strategies and personal insights to help you stay grounded and move forward, no matter what life throws your way.

Crafting Your Brand Story: Stand Out with Colin Smith

Old Republic National Title Insurance Company — Wed, 12 Mar 2025 10:00:00 +0000

Your brand story is more than just a tagline—it’s what sets you apart in the market. In this episode, host Ann Allard sits down with branding expert Colin Smith to explore the power of storytelling in business. Learn how to define your unique message, connect with your audience on a deeper level, and create a brand identity that resonates. Whether you're a title professional or any business owner looking to strengthen your brand, this episode will provide actionable insights to help you tell your story with impact.

Seller Impersonation Fraud: The Latest Threats & How to Stay Ahead with Brenda Nelson

Old Republic National Title Insurance Company — Wed, 26 Feb 2025 11:00:00 +0000

Seller impersonation fraud continues to evolve, posing new risks for real estate professionals. In this episode, host Ann Allard welcomes Brenda Nelson to discuss the latest tactics fraudsters are using and what title professionals can do to stay ahead. Learn how to spot red flags, protect your transactions, and educate your clients on the growing threat of fraudulent sellers. Don’t miss this essential update on one of the biggest challenges in the industry today!

Bridging the Gap: Communicating Effectively with Your Underwriter with Melissa Morrow

Old Republic National Title Insurance Company — Wed, 12 Feb 2025 11:00:00 +0000

Strong communication with your underwriter can make all the difference in resolving title issues efficiently. In this episode, host Ann Allard sits down with Melissa Morrow, an experienced underwriter at Old Republic Title, to discuss the keys to building a productive working relationship. Learn how to ask the right questions, provide necessary details upfront, and avoid common miscommunications that can slow down transactions. Whether you're new to the industry or a seasoned pro, this conversation will help you streamline your interactions and close deals with confidence!