Wired to Work with Jess Chapman

Why Workplace Training FAILS : A Conversation with Meghan Morrison

Jessica Chapman — Wed, 08 Apr 2026 14:12:39 +0000

In this episode of Wired to Work, Jess Chapman sits down with strategic HR professional Meghan Morrison to unpack why workplace learning so often fails to create real change, and what it would take to make learning actually stick.

They explore why sending someone to a workshop is not the same as helping them grow, why application matters more than attendance, and why learning has to be built into the way work happens rather than added on after the fact.

You’ll hear:

• why classroom training alone rarely changes behaviour

• why application, reflection, and feedback matter more than binders and certificates

• how leaders can make learning part of everyday work without spending a fortune

• why mentorship, shadowing, and debriefing are often more powerful than formal courses

• what the 70-20-10 model looks like in real life

• how to help people take ownership of their growth instead of waiting to be “sent” to learn

• why teams need space to ask questions, make mistakes, and reflect in real time

This conversation is for leaders, HR teams, and anyone trying to build a workplace where people keep learning instead of just attending training.

If you’ve ever wondered why development plans go nowhere, why training gets forgotten, or how to make learning part of culture, this one is for you.

Wired to Work with Jess Chapman. Watch or listen whereever you get your podcasts! https://lnkd.in/ezzK9CVZ

REPLAY: How Leaders Build Better Workplace Relationships with Kate Franklin

Jessica Chapman — Sun, 05 Apr 2026 19:20:23 +0000

Most workplace “relationship problems” aren’t personality problems. They’re pressure problems.

In this episode of Wired to Work, Jess Chapman sits down with leadership coach Kate Franklin to unpack why stress turns reasonable people into version-2.0 disasters.. and why “just be more resilient” is NOT the answer.

You’ll hear:

•Why chronic pressure makes behaviour worse (and normalizes it)

•The real reason your boss relationship shapes your work more than your job description does

•How to get useful feedback (up and down the hierarchy) without setting off a threat response

•Two simple tools that cut through drama fast: “turn the complaint into a request” and the 15-minute rule (let it go or talk about it)

•A practical check-in habit that lowers friction in five minutes

If you’ve ever thought, “Is it them… or is it me?” — this one’s for you.

✉️ Get in touch at: contact@ethree.ca

Instagram - @ethreeconsulting

LinkedIn - ethree-consulting | Neuroworks

Website: https://www.ethree.ca | https://neuroworks.ca/

HR Toolkit!: https://www.ethree.ca/hr-toolkit/

Why Smart Leaders Make Bad Choices (Under Pressure)

Jessica Chapman — Wed, 25 Mar 2026 16:17:47 +0000

Fight. Flight. Freeze. Flock.

These are the four ways your brain responds to stress — and they show up at work more often than you think.

In this episode of Wired to Work, Jess Chapman breaks down what’s actually happening when you react instead of respond — and why stress makes it harder to think clearly in the moment.

This isn’t about personality or willpower. It’s about how the brain processes threat.

Jess explains:

• what’s happening in the brain when stress levels rise

• why the amygdala triggers fast, emotional reactions

• how the prefrontal cortex (“brain CEO”) gets disrupted

• the four stress responses: fight, flight, freeze, and flock

• why social threat at work feels as real as physical danger

• how chronic stress increases reactivity and reduces reasoning

She also shares four practical ways to handle these moments:

• how to identify what’s triggering the reaction

• how trust lowers emotional intensity

• what to do when someone is reacting in real time

• how to reduce uncertainty and create psychological safety

If you’ve ever thought “Why did that escalate so quickly?” — or found yourself reacting in ways you didn’t intend — this episode will give you a clearer way to understand and manage those moments at work.

Welcome to Wired to Work.

✉️ Get in touch at: contact@ethree.ca

Instagram - @ethreeconsulting

LinkedIn - ethree-consulting | Neuroworks

Website: https://www.ethree.ca | https://neuroworks.ca/

HR Toolkit!: https://www.ethree.ca/hr-toolkit/

Wired to Work is a Double Barrel Production

Why Meditation Isn’t Too Woo for Work | Tina Pomroy & Roz Mugford

Jessica Chapman — Fri, 20 Mar 2026 09:55:26 +0000

Most people still treat meditation like it’s too “woo woo” for work. That may be exactly why we’re missing its value.

In this episode of Wired to Work, Jess Chapman sits down with meditation teachers Tina Pomroy of Going Om and Roz Mugford, producer of the show and founder of Double Barrel, to talk about what meditation actually is, what it isn’t, and why it may be far more relevant to work than most people think.

They unpack:

• the biggest misconceptions that stop people from trying meditation

• why a busy mind doesn’t mean you’re doing it wrong

• how meditation supports focus, emotional regulation, and stress management

• what the research says about meditation and the brain

• how meditation can help with reactivity, decision-making, and workplace conflict

• simple ways to build mindfulness into the workday without making it weird

This conversation is especially useful for leaders, teams, and skeptical high-achievers who assume meditation has nothing to do with performance.

If you’ve ever thought, I don’t have time, I can’t meditate, or this isn’t really for work.. start here.

Welcome to Wired to Work.

✉️ Get in touch at: contact@ethree.ca

Instagram - @ethreeconsulting

LinkedIn - ethree-consulting | Neuroworks

Website: https://www.ethree.ca | https://neuroworks.ca/

HR Toolkit!: https://www.ethree.ca/hr-toolkit/

Wired to Work is a Double Barrel Production

Why Bad Habits are So Hard to Break - The Neuroscience of Change

Jessica Chapman — Wed, 11 Mar 2026 16:40:40 +0000

Most leaders assume that if people know what to do, they’ll do it.

But behaviour doesn’t change that way. Why? Because habits aren’t just a willpower problem. They’re a brain wiring problem.

In this breakdown episode of Wired to Work, Jess Chapman unpacks neuroplasticity - the brain’s ability to strengthen, weaken, and reorganize connections based on what you do repeatedly. In practical terms, this episode explains why habits form so easily, why change feels harder than it should, and why knowing what to do still doesn’t always lead to better behaviour.

Jess breaks down:

• what “neurons that fire together, wire together” actually means

• how repetition builds habits into neural pathways

• why attention, timing, and emotion matter for learning

• why stress makes behaviour change harder

• why training without practice rarely sticks

• how leaders and organizations can support change that actually lasts If you’ve ever wondered why people keep repeating the same patterns at work (including yourself!) this episode will change how you think about habits, learning, feedback, and behaviour change.

Welcome to Wired to Work.

✉️ Get in touch at: contact@ethree.ca Follow us: Instagram - @ethreeconsulting LinkedIn - ethree-consulting | Neuroworks Website: https://www.ethree.ca | https://neuroworks.ca/ HR Toolkit!: https://www.ethree.ca/hr-toolkit/

Chapters

(00:00:00) - Wired to Work: The Brain Framework
(00:00:55) - Neuroplasticity and the brain
(00:08:03) - How to Build a Connective Brain
(00:12:07) - Practice Is the Only Way to Get Better
(00:13:19) - How to Build a HABOR
(00:16:07) - E3CA: Working in the Workplace

How Leaders Build Better Workplace Relationships

Jessica Chapman — Wed, 04 Mar 2026 15:03:36 +0000

Most workplace “relationship problems” aren’t personality problems. They’re pressure problems.

You’ll hear:

•Why chronic pressure makes behaviour worse (and normalizes it)

•The real reason your boss relationship shapes your work more than your job description does

•How to get useful feedback (up and down the hierarchy) without setting off a threat response

•Two simple tools that cut through drama fast: “turn the complaint into a request” and the 15-minute rule (let it go or talk about it)

•A practical check-in habit that lowers friction in five minutes

If you’ve ever thought, “Is it them… or is it me?” — this one’s for you.

✉️ Get in touch at: contact@ethree.ca

Instagram - @ethreeconsulting

LinkedIn - ethree-consulting | Neuroworks

Website: https://www.ethree.ca | https://neuroworks.ca/

HR Toolkit!: https://www.ethree.ca/hr-toolkit/

Chapters

(00:00:00) - The culture of low-level behavior
(00:00:51) - Wired to Work: How to Build Relationships
(00:02:01) - Kate on The Business Coach Podcast
(00:04:44) - On Community and The Role of Work
(00:06:24) - Relationships in the Workplace
(00:11:45) - How to Prioritize Relational Skills
(00:18:16) - The Need to Engage at Work
(00:19:37) - The Importance of a Remote Team Meeting
(00:24:56) - What Do Leaders Need to Know to Be a Leader?
(00:25:26) - How to Deal with Bad Bosses
(00:30:25) - How to Give Feedback to Your Boss
(00:33:35) - How to Build Trust in the Team
(00:41:06) - How to Turn Your Complaint Into a Request
(00:43:52) - The Role of the Leader
(00:50:36) - Kate Franklin on Working Well With Your Team

Hot Flash: Embracing Menopause at Work and Beyond with Tina Pomroy

Jessica Chapman — Wed, 25 Feb 2026 21:30:51 +0000

Menopause is having a moment. There’s more content. More conversation. More noise. And yet, we’re still getting it wrong.. especially at work.

In this week's episode of Wired to Work, Jess Chapman speaks with counselor and researcher Tina Pomroy N.D., MEd, MBA, CMEC, RYT about what menopause actually looks like - biologically, psychologically, and professionally.

They unpack:

• What’s happening with estrogen, progesterone, cortisol, and dopamine — and why it affects cognition and emotional regulation

• Why menopause often gets misdiagnosed or treated symptom by symptom

• The mental health risks we don’t talk about at work

• Why leaders are uncomfortable addressing it

• What practical workplace support can actually look like

• And why menopause is an expansion, not a decline

If you lead people, work with midlife professionals, or are navigating this shift yourself, this conversation will change how you think about performance, flexibility, and support at work.

Chapters

(00:00:00) - What to Talk About When You're Going Through Perimenopause
(00:01:21) - Tina Pomeroy on Perimenopause and Mental Health
(00:06:04) - What Women Need to Know About Menopause
(00:11:04) - What Is Perimenopause and Menopause?
(00:15:15) - How to Survive Perimenopause
(00:19:51) - How to manage menopause symptoms in the US
(00:22:46) - How to Talk About Menopause in the Workplace
(00:28:38) - What Kind of Led Me To Think About Menopause?
(00:33:47) - How Menopause Affects Your Brain
(00:39:23) - Hormone regulation in menopause and ADHD
(00:42:33) - How to Deal with Depression in the Year 2
(00:47:11) - How to Ask People How Are You Really?
(00:50:38) - E3CA: Working in the World of Work

29 | Why Work No Longer Works and How to Redesign It | Jules Maitland, PhD

Jessica Chapman — Wed, 18 Feb 2026 16:53:32 +0000

Burnout, disengagement, leadership fatigue — we’ve been trying to solve these problems by fixing individuals. But what if the real issue is how work is designed?

In the first episode of the newly rebranded Wired to Work, workplace strategist Jess Chapman speaks with systems designer and founder of All In Agency Jules Maitland, PhD about why traditional workplace models no longer fit the world we live in.

They explore:

• Why resilience training doesn’t fix burnout

• Why employee engagement often fails

• Why leaders struggle to admit they don’t have all the answers

• What systems thinking means in practical terms

• How to redesign work without a “big bang” transformation

• The rise of adaptive, self-managing (“teal”) organizations

If you’re a leader, founder, or manager wondering how to improve culture, reduce burnout, or lead change that actually sticks — this episode is for you.

Welcome to Wired to Work.

✉️ Get in touch at: contact@ethree.ca

Instagram - @ethreeconsulting

LinkedIn - ethree-consulting | Neuroworks

Website: https://www.ethree.ca | https://neuroworks.ca/

HR Toolkit!: https://www.ethree.ca/hr-toolkit/

Chapters

(00:00:00) - How to Be a Leader Who Knows the Answer
(00:00:28) - Wired to Work: How to Make Work Better for Everyone
(00:02:28) - How to Win at Work with a Computer
(00:04:44) - How Systems Thinking fits into Human Centered Design
(00:11:53) - The Role of Relationships in Organizations
(00:15:26) - Back to the Floor
(00:16:56) - The Need to Evolve Our Practices
(00:20:37) - The Need for Human Centered Design
(00:23:43) - Leadership in a Changing World
(00:26:42) - On Feedback and Commander Control
(00:32:39) - What Do You Do If You Don't Have the Power to Change
(00:37:40) - What is a Teal Organization?
(00:44:07) - On the Need for More Leadership
(00:45:26) - Wired for Work: Unlocking Your People

28 | Top 5 Takeaways: A Season Two Retrospective!

Jessica Chapman — Mon, 03 Nov 2025 11:39:10 +0000

As Season 2 wraps up, Jess looks back on the moments that stuck — the insights, laughs, and leadership lessons that made this season one to remember. From kindness at work to navigating change, clarity in relationships, and what it really means to connect with people, these are her Top Five Takeaways to make the tough people stuff easier.

️ Featuring highlights from conversations with Chelsea Colwell-Posh, Tom Hickey, Jeff McAloon, Anna Cook, Pierre Battah, and Susan Englehutt.

️ Watch the full episode now — packed with real-world advice on hiring, leadership, and the people side of growth.

YouTube: https://youtu.be/IhRn3i4pD3U?si=rIN5V1FkBPFc5gmr

Chapters

(00:00:00) - Unlock Your People: A Season Finale
(00:01:05) - Chelsea on the Need for More Kindness in Work
(00:04:33) - Employers' ability to manage uncertainty
(00:07:37) - How To Win a Brother's Love
(00:11:59) - In the Elevator With Pierre Batter
(00:12:43) - How to Drive Change in the Organization
(00:16:34) - Susan Engelhut on the Relationship in Sales
(00:19:05) - Just Ask Jess: Season 2

27 | Pivots, People & Plot Twists: An Atlantic Canada Panel on Leading Through Change with Steph Hovey & Mike Randall

Jessica Chapman — Mon, 27 Oct 2025 13:58:52 +0000

What really happens when your business starts to grow — and your people have to grow with it? In this roundtable episode of Unlocking Your People, Jess is joined by Atlantic Canada entrepreneurs Mike Randall (Portfolio) and Stephanie Hovey (Allied Therapy) for a candid chat about leading through change, managing emotion at work, and finding the right cultural fit when hiring. From the hidden costs of moving too fast to why the “people part” matters as much as the business plan, this panel gets real about what it takes to build healthy, thriving teams.

✉️ Get in touch at: contact@ethree.ca

Instagram - @ethreeconsulting

LinkedIn - ethree-consulting

Website: https://www.ethree.ca

Chapters

(00:00:00) - Unlock Your People
(00:01:05) - A Chat With Mike Randall and Steph Huffy
(00:02:57) - Stephanie on Change Management
(00:08:39) - What's the biggest mistake leaders make in planning for change?
(00:11:02) - How to Prepare for Change?
(00:15:51) - What support does a team need for change?
(00:17:27) - On Change and How to Deal with It
(00:23:58) - The 3 Step Process on Change Communication
(00:27:18) - The Simple Things a Leader Can Do to Make People Feel Seen and
(00:32:23) - How to Hire the Right Talent
(00:37:08) - Does Psychometrics for Fit Matter?
(00:41:21) - Interviewing the Right Person for the Job
(00:47:45) - The Need for Talent Development in 2030
(00:51:17) - What is harassment prevention legislation in New Brunswick?
(00:55:17) - E3CA: HR Self-Serving Toolkit

26 | Good Fences, Better Businesses: A Conversation on Legal Foundations with Anna Cook

Jessica Chapman — Mon, 20 Oct 2025 12:43:34 +0000

Contracts, corporations, and co-founders — oh my! In this episode, Jess sits down with Anna Cook, Partner at Cox & Palmer, for a practical, plain-language look at the legal side of running a business. From when to incorporate, to why every partnership needs a “business prenup,” Anna breaks down what small business owners really need to know — including how to avoid common legal pitfalls as you grow.

Plus, Jess tackles a viral workplace scandal in the Just Ask Jess segment: when the CEO and HR lead make headlines for all the wrong reasons, what can small organizations learn about managing relationships at work?

✉️ Get in touch at: contact@ethree.ca

Instagram - @ethreeconsulting

LinkedIn - ethree-consulting

Website: https://www.ethree.ca

HR Toolkit!: https://www.ethree.ca/hr-toolkit/

Chapters

(00:00:00) - Unlock Your People: Small Business Owners
(00:00:48) - Meet Anna Cook
(00:02:12) - Why Law School Is For Real
(00:03:42) - Do You Incorporate or Not?
(00:06:56) - Other Things to Consider When Starting a Business With Family
(00:13:08) - What are some of the things that you regularly see organizations doing that
(00:18:22) - Small Business Owners: Stock Options and Remuneration
(00:22:55) - Should You Give Stock Options to Family or Friends?
(00:26:48) - Incorporation: The Cast of Characters
(00:29:22) - Do Shareowners Have a Right to Vote?
(00:33:12) - Confirmations and Documents for Business Owners
(00:39:18) - Have You Got a Vision to Sell Your Company?
(00:40:09) - Ontario vs Nova Scotia & Quebec: What's the Difference?
(00:45:16) - Covid HR: Remote Work and the Law
(00:48:54) - Commercial Law
(00:50:28) - The Coldplay Kiss Cam
(00:54:42) - Are Personal Relationships Bad for the Workplace?
(00:56:27) - Questions for Work

25.5 | Feedback Without the Fight

Jessica Chapman — Wed, 15 Oct 2025 09:00:00 +0000

Giving feedback doesn’t have to spark defensiveness — if you know how to do it right. Jess walks through her NICER framework: Notice the behavior, validate intent, and explain consequences in a way that matters. It’s a simple, powerful way to turn tough conversations into growth conversations — minus the friction.

Chapters

(00:00:03) - How to Coach a Terrible Co-worker
(00:04:34) - How to Give Feedback to a Boss

25 | Steel-Toed Boots for Burnout: A Conversation on Psychological Safety in the Workplace with Sean Kennedy

Jessica Chapman — Mon, 13 Oct 2025 12:57:45 +0000

When we talk about safety at work, we usually think hard hats and handrails — but what about the safety to speak up, struggle, or be honest about your mental health? In this episode, Jess sits down with Sean Kennedy to unpack what psychological safety really means. Sean shares his own mental health journey and how stigma shaped his leadership perspective, while Jess explores how organizations can move beyond surface-level wellness to build cultures where people actually feel safe — not just physically, but emotionally too.

Chapters

(00:00:02) - Unlock Your People: Psychological Safety
(00:00:57) - Seth Mind on Mental Health
(00:05:47) - Psychological Safety in the Workplace
(00:12:18) - Wellbeing and the Lead
(00:19:34) - Mental Well-being in the Workforce
(00:23:53) - Philip Glass on Workplace Psychosocial Issues
(00:25:55) - How to Coach Someone Who's a Jerk
(00:30:32) - How to Give Feedback on a Problem
(00:33:11) - Just Ask Jess

24 | Messy Teams, Missed Feedback, and Other Leadership Headaches: A Just Ask Jess Mailbag Episode on Performance, Culture & Communication

Jessica Chapman — Mon, 06 Oct 2025 08:00:00 +0000

In this Just Ask Jess episode, Jess tackles real questions from listeners — from how to manage performance in small teams to what to do when your leadership group isn’t aligned. She shares straight-up advice on giving better feedback, getting your people involved, and creating a culture that actually works (not just looks good on paper).

✉️ Get in touch at: contact@ethree.ca

Instagram - @ethreeconsulting

LinkedIn - ethree-consulting

Website: https://www.ethree.ca

HR Toolkit!: https://www.ethree.ca/hr-toolkit/

Chapters

(00:00:00) - So much.

23 | Just Ask Jess: Leadership Lessons from the Trump Presidency

Jessica Chapman — Fri, 03 Oct 2025 08:00:00 +0000

When leaders speak, their words carry weight — whether they’re grounded in fact or not. In this Just Ask Jess episode, Jess reflects on Trump’s presidency through a leadership lens, unpacking what it reveals about power, responsibility, and influence. From the impact of a leader’s words, to the role of trusted advisors and diverse perspectives, to the dangers of “yes men” and top-down cultures, Jess explores how leaders can either build trust or erode it — and what that means for anyone guiding a team, an organization, or a nation.

✉️ Get in touch at: contact@ethree.ca

Instagram - @ethreeconsulting

LinkedIn - ethree-consulting

Website: https://www.ethree.ca

HR Toolkit!: https://www.ethree.ca/hr-toolkit/

Chapters

(00:00:01) - Trump on Tylenol, and His Leadership
(00:02:27) - The Importance of Diversity in Your Enourage
(00:06:21) - Top-Down Management Under Trump
(00:09:07) - Government employees' attachment to the work
(00:10:34) - In the Elevator With a CEO

22 | Hot Topics in the Workplace with Tom Hickey: DEI, AI & Leading Through Change

Jessica Chapman — Mon, 29 Sep 2025 12:18:32 +0000

The world of work is shifting fast — and leaders are being challenged to keep up. In this Hot Topics episode of Unlocking Your People, Jess welcomes back Tom Hickey to unpack the themes showing up everywhere right now: diversity, equity, and inclusion (or DIB, as we call it), the rise of AI and its impact on jobs, the complexity of employee expectations, and the uncertainty that comes with constant change.

With two voices, different perspectives, and candid conversation, Jess and Tom break down what’s really happening inside organizations today — and what leaders can do to navigate it.

Chapters

(00:00:03) - Unlock Your People Today
(00:00:37) - Tom Back on the Podcast
(00:01:11) - What Did I Do?
(00:02:31) - The Need for Strategic Plans
(00:08:19) - Ontario Business Executive on the US vs. Canada divide
(00:13:48) - Do We Need More Jobs in the AI Space?
(00:21:10) - Can You Replace Your Boss With AI?
(00:26:21) - Does AI Social Media Help You Build Relationships?
(00:33:22) - How to Win at Cold Calling
(00:34:58) - DW: Diversity and Inclusion
(00:42:46) - The role of diversity in the workplace
(00:48:54) - The Scarf Model
(00:50:29) - Just Ask Jess

21.5 | Just Ask Jess: Untangling Conflicts of Interest at Work

Jessica Chapman — Wed, 24 Sep 2025 06:00:00 +0000

In this bonus Q&A segment, Jess unpacks three real-world scenarios—an RFP gone sideways, a hiring process with hidden ties, and a client relationship kept quiet—all pointing to one root issue: undisclosed conflicts of interest. She explains why most conflicts aren’t intentional, the reputational risks they pose, and how leaders can build awareness, motivation, and clear processes to prevent them.

Chapters

(00:00:00) - Conflict of Interest: The Issues

21 | Kindness Is Your Superpower: A Conversation on Leading with Heart in the Workplace with Chelsea Colwell-Pasch

Jessica Chapman — Mon, 22 Sep 2025 06:00:00 +0000

In this episode, Jess talks with Chelsea Colwell-Pasch about leading with empathy, kindness, and clarity — even when the conversations get hard. From navigating tough moments with heart to holding space without losing accountability, they explore how real leadership isn’t about being the loudest in the room — it’s about being the most human.

Chapters

(00:00:03) - Unlocking Your People
(00:00:59) - In the Elevator With Pat Robertson
(00:02:09) - Your View on Kindness at Work
(00:06:13) - Teaching Kindness as Work
(00:13:25) - How to Have a Heart-to-Heart Conversation
(00:20:28) - Being respected and valued in the workplace
(00:28:45) - Chelsea on Her Agency
(00:31:53) - Conflict of Interest: Three Things
(00:37:43) - Contact 3CA

20.5 | Just Ask Jess: Smarter Onboarding Without the Overwhelm

Jessica Chapman — Wed, 17 Sep 2025 12:09:00 +0000

Onboarding doesn’t have to mean endless PowerPoints or a “sink or swim” experience. In this bonus Q&A edit, Jess breaks down how to streamline the process—using checklists, templates, e-learning, and structured check-ins—to set new hires up for success without draining your time. Whether you’re scaling fast or just trying to bring more structure to your team, Jess shares practical tips for building an efficient, people-first onboarding system.

Chapters

(00:00:00) - A Question For The Amazing Roz
(00:00:20) - Mail Bag Question #271
(00:00:32) - Onboarding and Probationary Period

20 | Great Salespeople Ride Shotgun: A Conversation on Empathy, EQ & Better Selling with Susan Englehutt

Jessica Chapman — Mon, 15 Sep 2025 12:06:34 +0000

Great sales isn't about driving the deal—it's about riding shotgun.

In this episode, Jess sits down with Susan Englehutt to unpack why successful salespeople let their buyers take the wheel. From emotional intelligence and genuine empathy to navigating buyer dynamics with authenticity, Susan shares how rethinking the sales process as a journey you're taking together—not a race you're trying to win—leads to better conversations, stronger relationships, and growth that sticks.

Chapters

(00:00:00) - Unlock Your People: Sales Podcast
(00:01:00) - How to Transform the Sales Process
(00:04:12) - The Real Value of Relationship in Sales
(00:09:35) - The Change in the Sales Process
(00:11:17) - The Salesperson's Place
(00:13:23) - In the Elevator With Sales Teams
(00:17:13) - Coaching with Empathy
(00:20:04) - How to Get a Technical Person to Lead
(00:25:08) - Does the Need for More Salespeople Matter?
(00:31:29) - We Can't Find Enough Salespeople
(00:34:25) - Top Executives on How To Sell to Customers
(00:34:58) - Another Question From the Mail Bag
(00:35:28) - Onboarding our New People
(00:39:33) - Onboarding

19 | Culture Clashes, 360 Feedback & Leadership Confusion: A Just Ask Jess Episode on Clarity, Communication & Getting Unstuck

Jessica Chapman — Mon, 08 Sep 2025 13:10:18 +0000

In this first-ever Just Ask Jess mailbag episode, Jess answers listener questions on merging company cultures, making 360 feedback actually useful, and dealing with confusing leadership. It’s all about clarity, communication, and what really gets in the way of teams working well together.

Chapters

(00:00:00) - Interviewing Your People
(00:00:50) - Interviewing Just Ask Jess
(00:01:23) - Merger & Acquisitions: The Culture
(00:06:25) - What are you doing to allow people to say goodbye to the old
(00:09:18) - What are 360s and Are They Worth It?
(00:12:24) - Questions for the Blind
(00:12:42) - How to Deal With a Boss Who Changes His Mind
(00:18:15) - Mailbag
(00:19:19) - Talking Sales

18.5 | Just Ask Jess: They Didn’t Get the Promotion—Now What?

Jessica Chapman — Thu, 04 Sep 2025 16:35:55 +0000

In this bonus mini-episode, Jess answers a tough leadership question: what do you do when a team member is deflated after missing out on a promotion? She walks through how to open the door to a compassionate follow-up conversation, and shares how the SCARF model (from the NeuroLeadership Institute) can help leaders understand and respond to emotional triggers like uncertainty, status, and fairness. #podcast #humanresources #hr #management #entrepreneurship

Chapters

(00:00:00) - How to Help Someone Get the Promotion They Deserve
(00:02:14) - 5 Trauma Points That Make People Unhappy

18 | Family First Doesn’t Mean Business Last: A Conversation on Family, Leadership, and Life as a Co-CEO with Jeff McAloon

Jessica Chapman — Mon, 01 Sep 2025 17:49:02 +0000

Running a business with family isn’t for the faint of heart. In this episode, Jess talks with Jeff McAloon, co-CEO of The Smart Energy Company, about what it takes to lead alongside his brother. From trust and tough conversations to knowing when to lean in (and when to back off), they explore how strong relationships can power strong leadership — especially when family is part of the equation.

Chapters

(00:00:00) - Unlocking Your People
(00:00:58) - Welcome to the Podcast
(00:02:04) - In the Elevator With My Brother
(00:02:48) - How a Partner Changes Their Life
(00:07:18) - In the Elevator With Mark
(00:08:20) - Does a Co-CEO Make the Right Decisions?
(00:12:08) - The Importance of Trust in Organizational Conversations
(00:12:59) - Discussing Co-CEO Culture
(00:17:04) - The Culture of Scaling
(00:18:27) - Having a Personality Assessment?
(00:22:42) - Smartergy: The Farm Experience
(00:25:45) - Where's the Passion in Your Career?
(00:30:52) - What Have Been the Differences Between Being an Entrepreneur and a Corporate
(00:33:46) - Jeff Bezos on the Power of Belief
(00:35:28) - How to Give Bad News to a Friend
(00:39:50) - How to Get Through a Unhappy Employee Talk
(00:41:45) - Ask Jess Scenarios

17.5 | Just Ask Jess: Building Culture in Remote-First Teams

Jessica Chapman — Thu, 28 Aug 2025 15:35:32 +0000

In this bonus Q&A edit, Jess tackles a big question many leaders face today: How do you build culture when no one’s physically together? From creating intentional “triggers” that replace watercooler chats, to using recognition, leadership presence, and virtual touchpoints to keep teams connected, Jess shares practical strategies for sustaining culture and engagement in remote-first organizations.

Chapters

(00:00:04) - Question of the Day
(00:00:30) - How Do You Build a Remote Company Culture?
(00:02:44) - The Importance of Leadership Presence
(00:03:01) - Leadership Presence and the Culture
(00:03:48) - Part 2 of 6: Cultural issues
(00:09:16) - Working remotely with a remote team

17 | Scaling Culture from Scratch: A Conversation on Building Trust & a Business That Lasts with Tom Hickey

Jessica Chapman — Mon, 25 Aug 2025 12:37:31 +0000

In this episode, Jess talks with Tom Hickey, CEO of Wedgewood Insurance, about the messy, meaningful work of leadership. From scaling a team without a playbook to building trust that sticks, Tom shares what he’s learned his decades-long career. Leading with heart, staying curious, and figuring it out one honest conversation at a time

Chapters

(00:00:00) - Unlocking Your People: Leadership and Culture
(00:01:29) - Tom Munn
(00:02:25) - Wedgwood CEO on People, Culture and Leadership
(00:09:02) - How to Ask the Lead Why They Want to Lead
(00:12:41) - In the Elevator With Steve Jobs
(00:13:13) - What are some of the pitfalls of new leaders?
(00:19:27) - Small Businesses and the culture
(00:24:21) - In the Elevator With Businesses
(00:24:45) - Getting People to Believe in Their Values
(00:26:56) - How Do You Ensure a Good HR Team?
(00:31:09) - Employee Relations: The Role of HR in a Company
(00:36:22) - Jess on Self-Advancement
(00:38:06) - Question of the Day
(00:38:32) - How Do You Build a Remote Company Culture?
(00:40:46) - Leadership With a Lead
(00:41:51) - Is culture part of the business?
(00:47:17) - Working Remotely

16.5 | Just Ask Jess: Mastering Team Accountability

Jessica Chapman — Thu, 21 Aug 2025 12:54:07 +0000

In this mini-episode, Jess answers the question of how to set clear expectations and accountability across teams. She shares insights on the importance of documenting goals, defining ownership, and maintaining open communication to prevent misunderstandings. Jess also highlights the role of organizational values in shaping behavior and performance management, and introduces a self-serve program designed to help individuals strengthen their skills in managing team dynamics and accountability.

Chapters

(00:00:00) - Setting Clear Expectations Across Teams
(00:05:17) - Tools and Strategies for Accountability

16 | If Your Team’s Checked Out, Try Checking In: A Conversation on Humanity in the Workplace with Pierre Battah

Jessica Chapman — Mon, 18 Aug 2025 23:51:54 +0000

In this episode, Jess talks with Pierre Battah about what it really means to lead with presence. From the myth of employee engagement to the quiet power of one-on-one conversations, they unpack why people check out at work — and how to bring them back in, one real connection at a time.

Chapters

(00:00:00) - Welcome to Season Two
(00:01:49) - The Importance of Employee Engagement
(00:03:36) - Understanding Engagement vs. Satisfaction
(00:07:54) - Misconceptions About Engagement
(00:10:56) - The Role of Surveys in Measuring Engagement
(00:14:35) - Driving Substantive Change in Organizations
(00:18:11) - The Human Side of Leadership
(00:21:07) - Coaching as a Leadership Tool
(00:25:40) - Balancing Leadership Styles
(00:29:58) - The Manager as Coach
(00:34:07) - Investing in Leadership Development
(00:39:40) - Creating Better Workplaces
(00:45:07) - Final Tips for Engagement

16 | If Your Team’s Checked Out, Try Checking In: A Conversation on Humanity in the Workplace with Pierre Battah

Jessica Chapman — Fri, 15 Aug 2025 13:40:47 +0000

Chapters

(00:01:49) - The Importance of Employee Engagement
(00:03:36) - Understanding Engagement vs. Satisfaction
(00:07:54) - Misconceptions About Engagement
(00:10:56) - The Role of Surveys in Measuring Engagement
(00:14:35) - Driving Substantive Change in Organizations
(00:18:11) - The Human Side of Leadership
(00:21:07) - Coaching as a Leadership Tool
(00:25:40) - Balancing Leadership Styles
(00:29:58) - The Manager as Coach
(00:34:07) - Investing in Leadership Development
(00:39:40) - Creating Better Workplaces
(00:45:07) - Final Tips for Engagement

15_ | Ashley Smith and Krystal Hobbs | Managing Growth And A Dream Team

Jessica Chapman — Wed, 29 Sep 2021 06:30:00 +0000

What are some of the biggest challenges that small business owners face as they attempt to build a dream team that can help them scale their business to another level?

On today’s episode of Unlocking Your People, Jess is joined by two incredible women – Ashley Smith of Fundamental Inc and Krystal Hobbs of Reflective Marketing, both of whom share their wisdom and insights around growth and people management.

Both Ashley and Krystal started their businesses as solo entrepreneurs, and were lucky enough to have their friends and former colleagues as their first hires. However, as their businesses grew, they were forced to step out of their comfort zone.

In this episode, Ashley and Krystal share some of their biggest growth challenges. For example, you’ll learn how and why you need to redefine your role within an organization as you grow. You’ll also discover methods for maintaining a good work-life balance, even when your business is in hyper-growth mode.

Enjoy!

What You Will Learn In This Show:

How to overcome your hesitation when giving feedback.
Realigning a founder’s role as an organization scales.
The biggest challenges small business owners face as they scale their business.
And so much more…

Resources:

14_ | Being Intentional In Our Actions

Jessica Chapman — Wed, 22 Sep 2021 06:30:00 +0000

Whether we realize it or not, we have an impact on the people around us every single day. Every action we take and everything we say or share creates an impact on the people we work with. Understanding this, how do we make sure that we have the impact we want?

What if you could always react in a measured and astute manner?

What if you could work with others in a way that creates a positive impact, no matter how challenging the situation or conversation?

In today’s episode of Unlocking Your People, Jess demonstrates why our intentions and impact can be out of sync. While the majority of people have good intentions, their behaviors and the resulting impact can often be undesirable.

You’ll learn how to develop an approach for communicating with your colleagues and employees that’s both empathetic and logical, avoiding the knee-jerk reactions that result in the kinds of impact you don’t want to make.

Enjoy!

What You Will Learn In This Show:

Why, no matter how hard we try, our intentions, and the impact we create, are almost never the same.
How to avoid regrettable, knee-jerk reactions that can create needless conflict.
How to facilitate a positive behavioral shift between you and your team.
And so much more…

Resources:

13 | Chris Gardner | Managing Diversity and The Real Role of a CEO In a Progressive Organization

Jessica Chapman — Wed, 15 Sep 2021 06:30:00 +0000

Chris Gardner is the CEO of Sequence Bio and he has some thoughts on diversity, remote working, and conflict management to share with Jess.

Based in Newfoundland, Sequence Bio is a data-driven biotechnology company. They’re doing cutting-edge work, not just in their day-to-day operations, but also in their smart and scientific HR practices.

Jess recently placed a high-ranking executive at Sequence Bio and he was totally blown away by their emphasis on understanding people and psychology. In today’s show, you’ll get a peek into Sequence Bio’s workplace and learn about their best practices.

The first theme touched upon is diversity. When Chris had everyone in his organization take DISC assessments, he was surprised by the diversity he found among his team. He greatly credits this diversity for his team’s spectacular performance. However, he quickly discovered that managing these differences requires both intent and structure.

As an experienced business leader, Chris emphasizes the importance of servant leadership. He reveals that, as CEO, he’s primarily responsible for facilitation and risk mitigation. It is not the CEO’s job to “carry the ball across the line.” Rather, you need to accept your weaknesses and delegate tasks to a team member with the right skillset.

We discuss the importance of creating a safe space for “good” conflicts, along with some nuanced tips for building team culture in a remote environment.

Enjoy!

What You Will Learn In This Show:

Things that have helped Chris in his development journey as a CEO.
The importance of creating safe spaces for “good” conflicts.
The concept of “servant leadership” and the role of a CEO in an organization.
Why you need to leverage diversity with intent and structure.
And so much more…

Resources:

12 | Team and Building New Leaders

Jessica Chapman — Wed, 08 Sep 2021 06:30:00 +0000

It's time for another Q&A session!

In this episode of Unlocking Your People, Jess is joined once again by Kendra Lane as they answer questions submitted to them on a wide range of subjects.

You'll learn the benefits of strength-based leadership, as well as methods for determining how to best support an employee - developing their strengths versus building their weaknesses.

Jess and Kendra will explore the concept of diversity in the workplace, including the benefits and challenges. They’ll also reveal how "oil and water" colleagues can learn to work together more effectively.

You'll discover how changing the language around team members’ differences can help build better interactions and understanding.

You'll learn why leaders tend to absorb their employee's problems (their "monkeys") as well as the benefit of giving team members everything they need to solve their own problems before they grow into more serious issues.

You'll also find out how leaders can become better informed about issues affecting their team members, issues that can lead to larger problems such as burnout.

Join Jess and Kendra as they answer pressing questions around unlocking your people!

Enjoy!

What You’ll Learn in this Show:

How to determine the balance between focusing on an employee's strengths and helping them with their weaknesses.
How diversity can be both a benefit and a challenge - if certain elements are not in place in your business.
Changing the language around differences between team members to help foster a positive approach to differences
Why leaders need to give employees everything they need to solve their own problems, thereby strengthening the team overall.
How to be better informed as a leader as to struggles your team members may be facing, such as burnout.
And so much more...

Resources:

Website

Facebook

Twitter

11 | Gaining Trust

Jessica Chapman — Wed, 01 Sep 2021 06:30:00 +0000

What’s the single most important element in building a high-performing team? Trust.

In any organization, trust is a precious commodity, one that must be nurtured and protected. It’s the glue that allows people to work effectively with one another. It dispels fear, spurs innovation and acts as a catalyst for growth in your organization.

In today’s show, Jess shares some expert tips for creating and cultivating trust within your team.

You’ll learn the power of vulnerability-based trust, and how a willingness to acknowledge and address your own weaknesses can build stronger connections with your team members and help them do the same.

You’ll learn about the concept of “similarity bias” - how to identify it and prevent it from clouding your judgment.

Jess also stresses the importance of integrity and reveals why it is the foundation of trust within organizations.

Enjoy!

What You Will Learn In This Show:

How trust can spur innovation and become a catalyst for growth.
The power of vulnerability-based trust, and how it can empower your team to be better versions of themselves.
How to identify and address similarity bias before it has the chance to affect your decisions.
And so much more…

Resources:

The Five Dysfunctions of a Team

10 | Growth and Resistance to Change

Jessica Chapman — Wed, 25 Aug 2021 06:30:00 +0000

Jess and Kendra are back with another insightful show answering your questions.

Let’s look at some of the questions on today’s show.

In the wake of COVID, when everyone is working remotely, how do we maintain our culture and a sense of team?

This is a tough one. While there’s no denying the benefits of remote work, perhaps the biggest challenge is ensuring that our connections and culture remain intact. You’ll learn why being more “intentional about sharing” is the best strategy at this time. You’ll also discover why quality conversations can help us simulate that real-world feel that so many of us are yearning for right now.

I have a small team that is growing very quickly. What should I pay attention to on the people-side of things?

When an organization is growing at a scorching pace, that brings its own unique set of challenges. Project requirements will fast outpace the skill levels of your employees. As a result, they’ll struggle with your ever-increasing expectations.

As the organization grows, it becomes impossible for the CEO to know each of their employees on a personal level. This makes building a cohesive team culture increasingly difficult. In this episode, Jess shares her observations, thoughts, and wisdom on how you can avoid the usual pitfalls.

Enjoy!

What You Will Learn In This Show:

How to build and maintain a great culture, even in a world of remote work.
The three key elements that allow you to manage growth in small teams.
The importance of managing expectations and how to avoid over-burdening your employees.
How to make use of standard communication processes and HR practices.
And so much more…

Resources:

9 | Rene Woolridge | Change, Resistance and Resilience

Jessica Chapman — Wed, 18 Aug 2021 06:30:00 +0000

It's been said that the only constant thing is change. That's certainly been true over the last year or, as the global pandemic has completely changed the way we work, play and even interact. That said, rapid change has been a "constant" for most of the 20th and 21st centuries, particularly in the world of work.

In this episode of "Unlocking Your People," Jess chats with Rene Woolridge to discuss how the workplace has changed, and more importantly, how people are managing (or failing to manage) these changes.

You'll learn about the new phase of leadership some believe we're entering, from technical expertise, then people's potential and coaching skills to one that now focuses on empathy.

You'll discover the challenges that come with building a culture of empathy when people are in very different places psychologically.

You'll learn why some people are resistant to change, and why minds can't be changed by being adversarial, no matter how much evidence you present.

You'll also learn why shifting your focus to the things you can control can help when trying to manage rapid change in your life and workplace.

Join Jess and Rene as they explore the changing world of work and how organizations can help their people adapt and move forward.

Enjoy!

What You’ll Learn in this Show:

Why some believe we're entering a new phase of leadership - once that focuses on warmth and empathy.
How organizations are trying to create cultures that emphasize empathy for others - even when people are in very different mindsets.
Why many organizations greatly underestimate the time, energy and focus required to help their people adapt to change.
The importance of focusing on the things you can control (your locus of control) and why it looks different for each person.
How even the smallest activities, like reading a book of fiction, can help clear the mind and build resilience.
And so much more...

Resources:

Website

Facebook

Twitter

8 | Alison Butler | Mental Health Considerations

Jessica Chapman — Wed, 11 Aug 2021 06:30:00 +0000

Mental health is a hot topic, particularly in the workplace.

The events of the past year and the challenges the pandemic has brought have highlighted the importance of supporting mental health and wellness. While many businesses have made great strides to put policies and resources in place, it can often be difficult to implement them in a way that helps people feel supported rather than singled out.

In today's episode of "Unlocking your People," Jess sits down with Alison Butler to discuss how leaders can best support people when they're facing these types of challenges. Alison has a Masters in Employment Relations from Memorial University of Newfoundland and has completed the Mental Health First Aid (MHFA) Instructor's Course through the Mental Health Commission of Canada. She brings her expertise - along with her own personal experiences - to the conversation.

You'll learn why "mental health" and "mental illness" are not interchangeable concepts and why it's important to distinguish between the two.

You'll learn how to identify if someone on your team may be dealing with a mental health issue, and how to initiate a conversation about it in a supportive way.

You'll also discover how you can create a supportive space for your people, and why there are no "one-size-fits-all" solutions.

Join Jess and Alison as they discuss strategies for creating a positive and supportive workspace to help your people be the best version of themselves.

Enjoy!

What You’ll Learn in this Show:

Why "mental health" and "mental illness" are not interchangeable concepts.
How to identify if someone may be dealing with a mental health issue.
How to initiate a conversation around mental health that is both caring and supportive.
How to create a supportive space for your people that focuses on them as unique individuals with unique needs.
And so much more...

Resources:

7 | The Importance of Warm and Direct

Jessica Chapman — Wed, 04 Aug 2021 06:30:00 +0000

One of the most common challenges that leaders face in their organizations is how to give honest developmental feedback to an employee in a constructive and supportive way. Managing performance is a big part of a leader's responsibilities, but so is addressing situations where people are exhibiting behaviors, etc. that are unhelpful.

In this episode of "Unlocking Your People," Jess offers some insights into the importance of giving developmental feedback to your team members, as well as tips for making the task more effective.

You'll discover two ways that leaders sometimes struggle finding balance and fail to provide constructive feedback - the "too soft" approach vs. the "too formal" approach - as well as the consequences of each.

You'll learn how to create a balance between being "warm" and "direct" when having challenging conversations with your team members.

You'll discover that our brains are wired for bias, and why our built-in "similarity bias" causes us to gravitate to those similar to ourselves.

Join Jess as she helps you find the right balance when giving feedback, and do so in a way that your employees will appreciate and be able to act on constructively.

Enjoy!

What You Will Learn In This Show:

The difficulties faced by leaders in giving honest and constructive feedback to their people.
How to find the balance between being warm and direct in our communications.
Why it often seems easier to give feedback to people who are similar to us thanks to similarity bias.
Why investing in relationships with your team members helps to build trust, making it easier to give honest feedback that will be well-received.
And so much more…

Resources:

6 | Kendra | When is it Time to Exit Someone

Jessica Chapman — Wed, 28 Jul 2021 06:30:00 +0000

On today’s show, we field different questions from our listeners on a wide range of topics like culture, conflict, and communication. Kendra Lane, an eThree client with the same passion for people, joins us today to act as host.

Here are just some of the questions we’ll tackle on today’s episode:

How do you know it’s time to fire an employee?

This is a common issue that most organizations will grapple with at one time or another. You’ll learn the two red flags that indicate you need to let go of an employee. We also reveal how you can give negative feedback in an engaging manner, allowing you to take course-corrective action early on if required.

How can you build a coaching culture in an organization?

How can you foster a progressive coaching culture within your organization while equipping your employees with the necessary tools that they need to succeed?

How can I get my new leadership team to gel and perform quickly?

If you’re struggling to onboard your new leadership team, or struggling to resolve organizational fit issues that are stalling progress, this segment is for you. Jess shares her experience and wisdom on conflict management, communication, and organizational change. You’ll learn how you can galvanize your team to have productive disagreements, fast-tracking your organization’s growth.

Enjoy!

What You Will Learn In This Show:

The two primary causes for employee non-performance.
How to deal with job-fit and organizational-fit issues.
How to provide negative feedback in an engaging manner.
Methods for creating a shared understanding within your organization.
And so much more…

Resources:

5 | A Question of Fit

Jessica Chapman — Fri, 23 Jul 2021 06:30:00 +0000

Have you ever struggled with “fit issues” at your organization? Have you ever been in a company or organization where you felt like the odd one out? It can happen to anyone.

In this episode of "Unlocking Your People," Jess discusses the issue of "fit" within organizations. Many think that "fit" refers to a candidate's abilities - they possess the right skills and experience to be proficient, or ideally, better than proficient, in a specific role. However, that's only part of the story, as Jess will reveal.

You'll learn about the two distinct types of "fit" - job fit and organizational fit - and why they're both important when determining the suitability of a candidate within your organization.

You'll discover why judging a person's organizational fit can be challenging, resulting in unconscious bias, and inevitably, future-fit issues.

You'll learn why being clear about your organization's values, culture and approach can help better determine a candidate's fit.

You'll also discover the warning signs that you might have a fit issue, such as people challenging you on your approach, or difficulty getting tangible feedback on why you're not advancing.

Whether you’re an employer/candidate going through the recruitment process, or a current employee wondering why your progress seems to have stalled, this episode offers insights that may help make things clearer.

Enjoy!

What You Will Learn in This Show:

The two types of “fit” an organization looks for - job fit and organizational fit.
Why determining someone's "organizational fit" can often be a challenge to judge and can sometimes lead to unconscious bias.
How defining your organization's culture, values, and guiding principles can help to reduce the risk of subjectivity and bias.
How to identify whether or not you have a fit issue within the organization for which you work.
And so much more…

Resources:

4 | Rene | How To Get Better In Giving And Receiving Feedback

Jessica Chapman — Tue, 20 Jul 2021 06:30:00 +0000

As per a recent survey, more than two-thirds of employees would like to receive more feedback. Yet, most employers shy away from giving feedback. And the small percentage of employers that do, do an extremely shoddy job.

On today’s show, we are joined by Operational Excellence Coordinator, Rene as we discuss the best way to give and receive feedback to your employees.

You will learn WHY an annual performance appraisal is simply not enough. And why this is an ineffective mechanism that results in an extreme lack of clarity.

Unless you get good at giving (and receiving feedback), your employees will have little idea whether or not they are performing to your expectations.

But, how do I get good at giving negative feedback to my employees? ~ you may ask.

The first thing that you need to do is to state your expectations clearly. Make no mistake. If you do not do this, the blame falls on you and not your employee for their sub-par performance.

Next, Jess emphasizes the need to cultivate the right mindset. Organizations need to create an environment where it is safe to give and receive feedback. Using the carrot and stick approach might give you results in the short run but will prove counterproductive over time.

Other topics discussed on today’s show include the importance of building trust and tips for giving feedback in a virtual workspace.

Enjoy!

What You Will Learn In This Show

How to give feedback in the virtual world of today
How setting expectations makes it easier to give feedback
Why employers need to get better and giving and receiving feedback
And so much more…

Resources

Mindset: The New Psychology of Success

eThree Consulting

Facebook

Twitter

3 | The ABC’s of Organizational Coaching

Jessica Chapman — Sun, 18 Jul 2021 06:30:00 +0000

How can you better support performance in your organization or team, while equipping your employees with the tools they need to succeed?

On today’s show, Jess shares her ABC framework to help you do exactly that. This ABC framework can help you ensure that you set your people up to succeed.

You’ll learn about the components that make up the ABC framework, starting with A – which stands for Awareness. Are your people truly AWARE of what is expected of them and do they understand your big WHY?

From there, we move on to B – which represents Buy-In. What can you do to ensure that your employees are actually motivated to perform?

C stands for Capability. Once your team members have awareness and motivation, they need effective tools and skills to deliver measurable results.

Finally, you’ll discover the final element of the framework: S, which stands for Sustainability. Awareness, buy-in, and capability are key elements for helping your team get great results, but sustainability is only possible when you follow up with your team regularly.

The ABC framework is a simple formula that can make a significant difference in the performance of your team.

What you Will Learn In This Show:

The ABC framework and how it can help your team achieve measurable and sustainable results.
Why creating awareness (the ‘A’ of ABC) is a fundamental first step.
How to encourage and support employee buy-in.
How to follow-up with your employees to ensure they maintain their high performance and motivation over time.

Resources:

See how we can help your team and your people - https://bit.ly/2UIuJYA

2 | Gina Pecore | The Challenges of High Growth on People

Jessica Chapman — Tue, 13 Jul 2021 06:30:00 +0000

On today’s show, Jess speaks to Gina Pecore, CEO of Genoa Design International, who shares her insights on growth, company culture, and consistent HR practices. You’ll also learn why a people-first approach is critical for managing amazing growth.

Genoa is a production design firm that provides 3D modeling services for the shipbuilding industry and offshore industries.

Back in the early 1990s, Gina’s husband, Leonard Pecore found himself without a job after graduating with a Diploma in Naval Architecture. He decided to kickstart Genoa from his garage out of necessity. What started out as a bootstrap operation has grown into a multi-million-dollar business employing more than 200 people.

You’ll learn why Gina credits her team as the primary reason for the company’s incredible success. While the first 10 years were spent building a strong foundation, Genoa capitalized on their hard-work over the next decade.

You’ll discover Gina’s consistent, people-first HR practices and the reasons why these have helped Genoa grow from strength to strength.

As a successful leader managing a multi-million-dollar business, Gina calls out some common mistakes that high-growth businesses make when it comes to people management. In particular, you’ll learn how an intentional and proactive approach can help you prepare you, your business, and your leaders for the future.

Enjoy!

What You Will Learn In This Show:

People-first HR practices for high-growth organizations.
Why defining your company values is so critical for navigating consistently in difficult times.
Why going up the corporate ladder is not the only method for adding value.
And so much more…

Resources:

See how we can help your team and your people - https://bit.ly/2UIuJYA

1 | Unlocking The Basics

Jessica Chapman — Mon, 12 Jul 2021 15:30:00 +0000

Most of us can remember learning the "Golden Rule" as kids.

The idea of "doing unto others as you would have them do unto you" carries with it some useful advice on being thoughtful in your interactions with others. However, when it comes to unlocking and empowering others, the Golden Rule may not be the best way forward.

In today's episode of "Unlocking your People," Jess introduces two fundamental concepts that offer a new way to look at interaction in the workplace, especially when your goal is to build an engaged, passionate team who love what they do and where they work.

You'll learn the importance of getting to know your team and their preferences, as well as the "Platinum Rule," a more insightful way of thinking about your interactions with people, especially those that are different from you.

You'll also discover why we often fail to use useful ideas and strategies, even when we understand their benefits.

Jess provides tangible examples of the concepts of "intention" and "impact," and why the impact of your words or behaviours can often be quite different from the intention behind them. Understanding and validating that intention is key.

Join Jess as she guides you through these fundamental ideas - concepts that will help you interact with your team in a more positive way, empowering them and unlocking their potential.

What You’ll Learn in this Show:

The two core concepts that consistently create moments of revelation for people.
Why the "Golden Rule" we learned as kids may not be the best way forward when unlocking your people.
Why we often fail to follow through on a strategy or idea, even when we understand the benefits.
The distinct difference between intention and impact as it relates to your words and behaviors.
And so much more...

Resources:

See how we can help your team and your people - https://bit.ly/2UIuJYA

0 | Welcome To The Unlocking Your People Podcast

Jessica Chapman — Fri, 09 Jul 2021 12:30:00 +0000

Businesses run on people and relationships. The better your people perform, the better your organization performs. But, how do you handle the "tough people stuff" in your business?

Each one of us spent our time in school learning math, science, history, geography, and other fascinating subjects. However, there's one subject that we've really never taught - human interaction.

There's an assumption that, because we're human, we're innately capable of dealing with other humans, no matter the situation, and, unfortunately for all of us, this is simply not true.

In this first episode of "Unlocking Your People," Jess discusses the reasons why this fallacy has such a profound effect on businesses and their teams. She provides some background on her wide-ranging career in areas such as talent management, learning and development, employee engagement, and change leadership.

Through her company, ethree Consulting, Jess draws on her experience to help organizations build teams that are passionate about what they do and where they work.

You'll discover valuable (and most importantly, practical) tips, strategies, and processes that will help you engage your workforce to take ownership.

You'll learn why having unmotivated employees can lead to poor performance as a company, and how you can more easily navigate difficult conversations and situations.

This podcast is dedicated to anybody who has lost sleep at night over a performance situation or a conversation or giving feedback. Jess’ goal is to provide the resources you need at your fingertips to have the impact you want and unlock your people - in the right way.

In upcoming episodes of this podcast series, Jess will provide you with practical advice, along with insights from experts in the field, on how you can better manage the "tough people stuff;" to be your best self so that you can unlock everybody else to be their best selves.

Enjoy!

What You’ll Learn in this Show:

Jess' background, experience, and expertise spanning ten years and three countries.
Why it's so vital for a business to have employees who are engaged and feel connected.
What to expect from the podcast, including tips, advice, and interviews.
And so much more...

Resources:

See how we can help your team and your people - https://bit.ly/2UIuJYA